Guarantee of Service

Guarantee of Service


When you appoint LJ Hooker Pemberton | Manjimup as your exclusive agent, this means that we are 100 per cent accountable to you.

Customer Service Guarantee


When you select LJ Hooker Pemberton | Manjimup as your real estate agent, our commitment to a successful
sale of your property is guaranteed.
 
At LJ Hooker Pemberton | Manjimup we promise to provide the following service:
 
  • We will answer all phone enquires/messages by COB the same day of receiving it.
  • If we can't get back to you (or the person making the enquiry about your property) straight away we will send a message advising when we can call back.
  • All email enquiries will be replied to within 24hours (please note that not all administration staff have access to email outside of our normal business hours).
  • We will have a "For Sale" signboard outside your property within 48hours or less.
  • When listing your property for sale or for rent we will have your property up on all of our websites and displayed in our office/s within 5 business days from the time of receiving all documentation and relevant funds.
  • We will call you after every inspection on your property to provide you with feedback.
  • Should there be no inspections on your property we still promise to call you (as a minimum) every two weeks with an update on the marketing.
  • We will provide you with a written report on the marketing and feedback of your property, including the online activity.
  • We will act professionally with integrity and in confidence at all times on your behalf.
 

Your Guarantee from LJ Hooker Pemberton | Manjimup

If at any stage during the marketing of your property you are not satisfied with our service and your concerns cannot be addressed then LJ Hooker Pemberton | Manjimup will cancel forthwith the agreement. Furthermore, on the basis that all contractual requirements to each other are honoured in regards to promised marketing funds LJ Hooker Pemberton | Manjimup will reimburse the amount of any held but uncommitted marketing funds received from you within 7 days.


Colin Wallbank
Principal/Licensee

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